Privacy Policy

1. Who We Are

This website, www.modella.ie, is operated by Modella Occasionwear Boutique, Corrandulla, County Galway, Ireland.

For the personal information we collect and use in operating our boutique and online store, the business operating Modella is the data controller.

Contact details:
Modella Occasionwear Boutique
Unit 4, Gort na Carriage
Corrandulla, County Galway
H91 E83H, Ireland

Email: info@modella.ie
Telephone: 087 993 6612

You can use these contact details for any privacy-related enquiry or request.

2. Information We Collect

Depending on how you interact with Modella, we may collect the following personal information:

• Identity details: your name and, where provided, the name of the person receiving an order.
• Contact details: email address, telephone number, billing address, delivery address, Eircode or postcode.
• Order information: items purchased, sizes, prices, order references, payment status, delivery information, returns, refunds and relevant correspondence.
• Account information: account details, login credentials in protected form, saved addresses and order history where a customer account is used.
• Payment information: transaction references, payment method, payment confirmation and refund information. Card payments may be processed by an external payment provider.
• Communications: enquiries, emails, telephone communications, complaints, feedback and requests.
• Technical information: IP address, browser and device information, website activity and information collected through cookies or similar technologies, where applicable.
• Marketing preferences: information about your choices to receive or decline promotional communications.

We generally obtain information directly from you, through our website and online checkout, or from service providers involved in completing your transaction.

3. How We Use Your Information

We use personal information only where we have an appropriate lawful basis under data protection legislation.

Where we rely on legitimate interests, those interests include operating a secure and efficient business, preventing fraud, resolving customer issues and protecting our legal rights. We consider the impact on your rights before relying on this basis.

4. Online Orders & WooCommerce

Our online store uses WordPress and WooCommerce to display products, manage shopping baskets and process customer orders.

When you place an order, information needed to complete that order is recorded within our store systems. This may include your name, contact information, addresses, items ordered, payment status and delivery details.

We use this information to:

• Confirm and fulfil orders.
• Arrange delivery and tracking.
• Manage returns and refunds.
• Respond to customer enquiries.
• Maintain necessary accounting and transaction records.

Information required to complete an order must be provided for us to fulfil that purchase. Optional information will be identified where appropriate.

5. Payments & Payment Security

Payments made through our website are handled using the payment services enabled at checkout.

The payment provider may process information required to authorise, verify and complete a transaction, prevent fraud and process refunds.

Modella may receive confirmation of payment, a transaction reference and limited payment details required for accounting and customer service.

We do not require customers to send complete payment card details by ordinary email. The payment provider's own privacy notice may also apply to its processing activities.

6. Delivery & Courier Services

To deliver orders, we share necessary information with our appointed postal or courier providers.

This may include your name, delivery address, Eircode or postcode, telephone number, email address and relevant parcel or customs information.

We share only information reasonably necessary to arrange and manage delivery.

For international orders, information required for customs declarations and import processing may be provided to the courier, customs authorities or their authorised agents.

For delivery charges and international customs information, please see our Delivery Information page.

7. Marketing Communications

We may send promotional communications about Modella, new collections, special offers or events where we have a lawful basis to do so.

Where consent is required, we will ask for it before sending marketing communications. In limited circumstances, the law permits marketing of similar products to existing customers, subject to applicable conditions and a clear opportunity to opt out.

You may unsubscribe from promotional emails using the unsubscribe option provided, where applicable, or by emailing info@modella.ie .

Unsubscribing from marketing does not prevent us from sending necessary order, payment, delivery or customer service messages.

8. Cookies & Website Technologies

Our website uses cookies and similar technologies where necessary for its operation and, where enabled, for optional functionality.

Where non-essential cookies are used, you should be offered a means of accepting, rejecting and subsequently changing your preferences. You may also manage cookies through your browser settings.

Details of the specific cookies in use, their providers, purposes and lifetimes should be made available through the website's cookie information or consent controls.

9. Who We Share Information With

We do not sell customer personal information.

Where necessary and lawful, personal information may be shared with:

• Payment processors and financial service providers.
• Postal, courier and delivery service providers.
• Website hosting, maintenance, security and technical support providers.
• Email and customer communication providers.
• Accountants, professional advisers and insurers where relevant.
• Public authorities, regulators or law enforcement agencies where required by law.

Service providers processing personal information on our behalf must be subject to appropriate contractual and security arrangements where required by law.

Some recipients, including payment providers and delivery companies, may also process certain information as independent data controllers.

10. International Data Transfers

Some service providers involved in operating our website or fulfilling international orders may process information outside the European Economic Area.

Where Modella transfers personal information to a country outside the EEA and GDPR transfer rules apply, we will use an appropriate lawful transfer mechanism.

Depending on the circumstances, this may include an applicable adequacy decision, approved standard contractual clauses or another mechanism permitted by data protection law.

You may contact us for further information about relevant transfer safeguards.

11. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including any applicable legal, tax, accounting and regulatory requirements.

• Order and financial records: retained for the period required under applicable tax and accounting law, generally at least six years for relevant business records, subject to applicable exceptions.
• Customer accounts: retained while needed to provide the account service, subject to appropriate reviews and lawful retention requirements.
• Customer enquiries: retained for a period appropriate to the enquiry, any ongoing customer relationship and potential legal claims.
• Marketing preferences: retained while relevant to lawful marketing, including information necessary to respect an unsubscribe request.
• Technical and security data: retained for periods proportionate to website security, troubleshooting and legal requirements.

When personal information is no longer required, we will delete or anonymise it as appropriate, subject to lawful exceptions.

12. Your Data Protection Rights

Subject to applicable conditions and exceptions, you have rights under the General Data Protection Regulation (GDPR), including:

• The right to be informed about how your personal information is used.
• The right to request access to your personal information.
• The right to request correction of inaccurate or incomplete information.
• The right to request erasure in circumstances where that right applies.
• The right to request restriction of processing.
• The right to object to certain processing, including direct marketing.
• The right to data portability where applicable.
• The right to withdraw consent where processing is based on consent.
• Rights relating to qualifying solely automated decisions, where applicable.

To exercise your rights, please email info@modella.ie .

We may request information reasonably necessary to verify your identity before responding.

We will respond within the period required by applicable data protection law, normally one month, subject to permitted extensions.

Certain information may need to be retained despite an erasure request where required by law or for another lawful reason.

13. Automated Decision-Making

Our online checkout and payment services may use automated processes for functions such as payment authorisation and fraud prevention.

If any processing constitutes solely automated decision-making with legal or similarly significant effects, the applicable GDPR requirements and safeguards must be observed.

You may contact us for further information about automated processing relevant to your transaction.

14. Keeping Your Information Secure

We take reasonable technical and organisational measures appropriate to the risks involved in processing personal information.

These may include appropriate access controls, website security measures, software maintenance, secure payment processing arrangements and limiting access to authorised personnel.

No internet-based system can be guaranteed completely secure. If you suspect unauthorised access to your account or information, please contact us promptly.

15. External Websites & Social Media

Our website may contain links to third-party websites or social media platforms.

Those services may operate under their own privacy policies and data protection arrangements.

We encourage you to review their privacy information before providing personal details through external services.

16. Children's Privacy

Our online store is intended for customers purchasing clothing and related products. It is not specifically directed at children.

If you believe a child has provided personal information to us inappropriately, please contact us so that we can review the matter.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services or legal obligations.

The latest version will be published on this page with an updated revision date. Where legally required, we will provide additional notice or seek consent.

18. Complaints & Data Protection Commission

If you have a concern about how we handle your personal information, we encourage you to contact us so that we can investigate and respond.

You also have the right to lodge a complaint with the Irish Data Protection Commission.

Data Protection Commission
6 Pembroke Row
Dublin 2
D02 X963
Ireland

Website: www.dataprotection.ie